Support

Help Center

Find answers to your questions about the GoSeny platform.

Getting Started6

How to get started with GoSeny Platform overview — what each area does How to log in and access your account How to invite and manage team members How to organize departments Glossary: ticket, department, knowledge base, escalation, BYOK

Service Channels5

How to set up WhatsApp on GoSeny How to connect an Email account (IMAP/SMTP)How the unified inbox works Social Media (Instagram & Messenger) — coming soon How many channels each plan allows

Tickets & Support7

How to create and manage tickets How to respond to a ticket (manually and with AI support)How to transfer or escalate a ticket Ticket status Internal tickets — how to open a request for another team How to search and filter tickets How after-hours support works

Artificial Intelligence8

How GoSeny AI works What is the knowledge base and why it matters How to register and organize your knowledge base How to improve AI responses (best practices)When AI escalates to a human agent What AI does NOT do: limits and expectations How AI controls work (usage view)Support in different languages

Settings & Account5

How to edit company and account details How the AI interaction limit works (Basic plan)How to connect your AI provider (BYOK) — Pro plans and above How to track your usage and consumption Notifications: how to set up

Reports & Metrics3

What reports are available How to interpret key metrics How to export data and integrate with BI (Business+ plans)

Plans, Billing & Setup6

How implementation works (1 to 3 business days)What each plan includes How to upgrade or downgrade your plan How billing and annual discount work What happens when you reach the Basic plan AI limit Cancellation policy

Security & LGPD4

How GoSeny protects my company's data LGPD compliance — GoSeny's role How to request data deletion Authentication and secure access (MFA)

Integrations2

ERP integration (Business plans and above)API and Webhooks (usage overview)

Troubleshooting4

WhatsApp disconnected — what to do Email is not syncing AI is not responding as expected I can't log in

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