One platform, multiple scenarios

Customer support, leads and internal tickets — all in one place.

Customer Support

24/7 support with AI that understands your business

Responds via WhatsApp and Email with AI that searches your knowledge base. When needed, it automatically escalates to a human. Coming soon: Social Media.

Pre-sales / Leads

Qualifies the lead before the salesperson steps in

AI understands what the lead wants, collects the data and routes them to the right department — before the salesperson steps in.

Internal Helpdesk

Internal tickets resolved in one place

Open a ticket for Finance, IT or HR. The entire team sees it and whoever is available takes it.

Real Estate & Property

Property managers and real estate agencies. Automatic linking of resident → unit → building via AI (Smart Onboarding).

Electronic Security

Monitoring centers and B2B distributors. AI that understands control rooms, events and end customers.

Other Sectors

Clinics, retail, e-commerce, SaaS B2B. Any operation that values context in customer service.

What changes with GoSeny

Before
After with GoSeny
Customer complained on WhatsApp and the team didn't see it
Unified ticket with monitored SLA
Agent needed IT support and sent an email
Internal ticket in the same workflow
Client audit requested LGPD trail
Report ready, exportable
AI responded out of scope
AI controls configured per department