About GoSeny
Bringing real AI to customer service — the kind that understands your company, finds the right answer and resolves.
Mission
Eliminate the bottleneck every company faces: serving customers, leads and teams with agility and without losing context — all the time, without depending on more people answering the same questions every day.
Vision
Be the customer service, knowledge and ticketing platform for the new generation of companies — helping them save time, respond accurately and use AI consciously to save and reinvest in what matters.
Values
Privacy by design
Data protection and LGPD compliance are part of the platform from conception, not as a patch.
Simplicity
A tool anyone can use, without requiring a technical team.
Performance
Fast and accurate responses, because good service is service at the right time.
AI with conscience
The AI responds based on the company's real knowledge, escalates to a human when needed and always acts within what the company authorizes. AI used correctly — not AI as a fad.
Our Story
Every company lives the same scene, every day: "I need the updated invoice to pay today", "what are the gym hours for the building?", "how do I change my email in the system?", "where do I find the manager's phone number in the app?". These are questions that repeat all the time — and that, in most cases, already have an answer.
The problem is that traditional chatbot solutions can't handle it. They follow rigid menus and lack the intelligence to find the right answer in a knowledge base. Result: the customer remains poorly served and the company still needs two, three people dedicated to answering WhatsApp, Email and Social Media all day long.
GoSeny was born from the meeting of two sides of this reality. On one side, the experience of someone who spent years leading technology companies and saw, with the arrival of artificial intelligence, the opportunity to finally solve this bottleneck for real. On the other, the concrete pain of someone who manages a property management company and deals daily with the problem: even using a chatbot, the operation doesn't work — there are always people stuck answering the same messages.
From that meeting came the idea of a platform capable of serving customers, leads and also internal teams, with tickets and tasks, all in one place. At GoSeny, AI is present in every workflow: from the message a customer or lead sends wanting something, to the precise response suggestion for the team member to use, to searching for information in the knowledge base and ticket history by the team itself.
Florianópolis, SC
Brasil
Valencia
Spain