Customer service platform with AI
More than automated support: an AI that truly understands and resolves.
An AI Agent that understands your company and responds with real context — not a chatbot that says "press 1 for Finance".
The current scenario
How many of these happen in your operation today?
What you're losing:
Your customers wait hours for an answer that's already documented in your knowledge base.
The lead that arrives at 10 PM only gets a response the next day — when they've already bought from a competitor.
Internal requests for IT, HR and Finance get lost in WhatsApp groups and scattered emails.
Why you're losing it:
Your current chatbot frustrates more than it helps: "press 1 for Finance" and responses that don't understand the customer.
Growing means hiring: the only way to handle more demand is to put more people on the operation.
You don't know how many tickets come in, how long they take or what's most asked — you decide in the dark.
AI Agent with RAG
GoSeny AI reads your company's knowledge base and responds with real context. No rigid scripts, no "I didn't understand".
Less cost, same quality
Where you used to need 3 agents, just 1 + GoSeny AI is enough. You grow without inflating the operation.
One platform, everything in place
Customer support, leads, internal tickets and knowledge base centralized — with metrics on everything that comes in, takes time and repeats.
One platform, multiple scenarios
From customer support to internal management — an AI that understands your industry.
Customer Support
24/7 support with AI that understands your business
Responds via WhatsApp and Email with AI that searches your knowledge base. When needed, it automatically escalates to a human. Coming soon: Social Media.
Pre-sales / Leads
Qualifies the lead before the salesperson steps in
AI understands what the lead wants, collects the data and routes them to the right department — before the salesperson steps in.
Internal Helpdesk
Internal tickets resolved in one place
Open a ticket for Finance, IT or HR. The entire team sees it and whoever is available takes it.
Also serves by sector: Real Estate & Condos, Electronic Security, Distributors, Clinics, Retail and more.
Zero learning curve
Inspired by what you already know, Gmail on the left, WhatsApp on the right — and GoSeny AI suggesting the best response before you even type. Your team gets it in minutes, no training needed.
Where your customers are, GoSeny is there!
Official Meta API + WhatsApp Business
Connect any email provider
Social Media
Instagram and Messenger (Facebook)
What to expect
Real results from those already operating with GoSeny.
Tickets resolved without a team member.
Availability
Average response time
Savings in operations
“AI doesn't replace the care for the customer. It ensures no one is left waiting for that care.”
— Rodrigo Machado - Commercial Director & Co-founder of GoSeny
Plans for every stage of your business
From small teams to enterprise operations. All plans include GoSeny AI, ticket management and support.
From the GoSeny blog
What you need to know before choosing a customer service AI.
No. The AI handles repetitive, routine questions, freeing your agents to focus on cases that truly need human attention. Think of it as a team member that never sleeps and never forgets the answer.
WhatsApp (official Meta API), Email, Instagram and Messenger (Facebook). All converge into a unified inbox — your team sees everything in one place.
You have full control: you can disable the AI by department, set up automatic escalation to a human, and define limits on what the AI can respond. GoSeny responds based on your knowledge base — it doesn't make things up. The better your base, the less the AI needs to escalate.
Yes. We use AES-256 encryption, multi-factor authentication, complete data isolation per customer and native LGPD compliance. Your data is never shared or used to train external models.
No. GoSeny was designed for anyone to use — the interface is intuitive and requires no technical knowledge. And you get full onboarding for your team.
Basic implementation takes 1 to 3 business days: we import your knowledge base, configure the channels and train the AI.
Ready to transform your customer service?
Set up GoSeny with your knowledge base and see the difference between a chatbot and an agent that understands your business.