Platform overview — what each area does

GoSeny brings all your company's customer service together in one place. When you enter the platform, you'll find these main areas:

Tickets (Kanban) — The heart of operations. Each customer conversation becomes a ticket that moves through columns — New, In Progress, Waiting, Resolved and Closed.

Knowledge Base — Where you register your company's information that the AI uses to answer your customers.

AI Agent (Settings) — Where you define how the AI behaves — name, tone of voice, when to escalate to a human, automated messages and schedules.

Connectors / Channels — Where you connect WhatsApp and email accounts.

Reports — Performance tracking for support and team.

Users and Departments — Managing who accesses the platform and how requests are organized across teams.

Each user sees areas according to their access profile (administrator, supervisor or agent).