How to invite and manage team members

Each person on your team should have their own user account. To manage:

1. Go to the Users area (administrator profile).
2. Click add user and enter name, email and access profile.
3. The new user receives an email invitation to set their password.

Available access profiles:
- Administrator — Manages the account, settings, users and reports.
- Supervisor — Monitors teams, tickets and metrics.
- Agent — Works on day-to-day tickets.

The number of included users depends on your plan.