How to connect an Email account (IMAP/SMTP)

GoSeny connects to your email account to receive and reply to messages directly from the platform, turning each email into a ticket.

1. Go to the Connectors / Channels area.
2. Choose to add an Email account.
3. Enter the IMAP (receiving) and SMTP (sending) details from your provider — server, port, username and password.
4. Save and test the connection.

From then on, received emails automatically become tickets and can be answered by the team (with or without AI support). The number of allowed email accounts depends on your plan.