How GoSeny AI works

GoSeny AI is an intelligent agent that serves your customers autonomously, 24 hours a day.

1. Customer sends a message — Via WhatsApp or email.

2. AI understands the context — It searches your company's knowledge base for relevant information. It responds based on what your company knows, not with generic answers.

3. Natural, accurate response — Generates a response in natural language.

4. When it can't resolve, it escalates — Automatically transfers to an operator with full conversation context.

You're in control — You can enable or disable AI per department and configure when it should escalate.