How AI decides when to call a human (and why it matters)

The biggest fear about adopting AI is: "what if it answers something wrong?"

The answer isn't avoiding AI — it's ensuring it knows when to stop.

GoSeny's escalation triggers: low confidence, out-of-scope topics, negative sentiment, explicit human request and attempt limits.

Escalation preserves 100% of context. The agent receives the full history and continues where AI left off.