7 questions to ask before hiring an AI customer service solution

The market is full of solutions selling themselves as "AI customer service". But not all AI is equal.

7 essential questions:

1. Does the AI respond from my knowledge base or with generic answers? 2. Can I turn off the AI at any moment? 3. When it doesn't know, does it escalate to a human? 4. Am I locked into a single AI provider? 5. How does data protection (LGPD) work? 6. Do I need a technical team to use it? 7. What happens to my data if I cancel?

At GoSeny: RAG-based AI on your knowledge base, full control per department, multi-LLM with no lock-in, native LGPD compliance, and no technical team required.