Processor or Controller? Understand your LGPD role when using AI in customer service

The LGPD defines two central roles: the Controller (your company, which decides how and why data is processed) and the Processor (GoSeny, which processes data on your behalf).

In practice: if a customer requests data deletion, the responsibility lies with the Controller. GoSeny provides the tools: audit trails, consent tracking, deletion, anonymization and data export.

You control the data. We provide the secure technology.