AI Assist: how to suggest the right answer to the agent instead of replacing them

There's a middle ground between manual and automatic support. It's AI Assist: the AI doesn't reply directly to the customer — it suggests the response for the agent to review and send.

How it works: the customer sends a message, AI searches the knowledge base and generates a suggestion. The agent reviews, edits if needed and sends.

Ideal for sensitive cases, team training and full control. In GoSeny, configure per department: autonomous AI for simple questions, AI Assist for cases requiring human judgment.